Shipping policy
This Shipping Policy describes how Jones Cartel handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 2 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed. We will notify you by email if your order is significantly delayed.
Shipping Times
- Domestic Shipping (within US): Estimated delivery time is 3–5 business days.
- International Shipping: Estimated delivery time is 7–21 business days. Delivery may vary depending on customs clearance and the destination country.
Please note: delivery times are estimates and not guaranteed.
Shipping Costs
We offer free shipping on all orders.
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 2–3 business days to appear after shipment.
Shipping Restrictions
Certain items may have restrictions depending on the shipping destination. Any restrictions will be noted at checkout.
Damaged, Lost, or Delayed Shipments
If your order arrives damaged, please contact the carrier to file a claim. For missing packages or shipments delayed beyond the estimated timeframe, contact us at support@jonescartel.com and we will assist where possible.
Contact
Questions about your order or this policy? Reach us at support@jonescartel.com.