Return Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at support@jonescartel.com. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns on sale items or gift cards. Custom or personalized orders are also non-returnable. Please reach out if you have questions about a specific item before purchasing.

Exchanges

The fastest way to get a different item is to return your original purchase and place a new order once the return is accepted.

European Union Orders

If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason. Your item must be unused and in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@jonescartel.com.